FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free delivery?
Yes, we offer free delivery across the UK on all orders.
How long will delivery take?
Orders are dispatched daily, Monday–Friday, from our UK warehouse. Standard delivery takes 1–3 working days, depending on your location.
Do you ship internationally?
Currently, we only deliver within the UK.
Can I track my order?
Yes, once your order has been dispatched, you’ll receive a tracking link via email or SMS.
What is your returns policy?
We offer 30-day returns for a full refund if you’re not completely satisfied. Items must be returned in their original condition.
How do I start a return?
Simply contact our support team, and we’ll provide return instructions.
Orders
Below are some of are common questions about orders
How do I place an order?
You can place your order securely through our website. Just add your chosen product to the cart and check out.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Klarna (for flexible payment options).
Will I get an order confirmation?
Yes, you’ll receive an email confirmation immediately after placing your order.
Do you offer gift options?
Yes, at checkout, you can select gift options such as gift wrapping.
Products
Below are some common questions about our products
What makes Revita Light devices different?
Our devices combine advanced technologies with thoughtful, user-centred features. Each product is built to be intuitive, comfortable and effective, helping you bring professional-grade techniques into your everyday routine.
Are your devices adjustable?
Yes. Most Revita Light devices feature multiple intensity settings and customisable modes, allowing you to tailor each session to your comfort and preferences.
Are the materials safe?
Absolutely. All Revita Light devices are made with high-quality, skin-friendly materials and are tested for safety, durability and long-term use.
How do I clean my device?
Cleaning is simple. Most devices can be wiped down with a soft, slightly damp cloth after use. Avoid submerging your device in water or using harsh chemicals. Always refer to the care guide included with your purchase.
Can Revita Light devices help with pain, skin texture or muscle tension?
While Revita Light devices are not medical products, many customers use them to support comfort, smoothness and overall skin appearance, wellness and recovery as part of their routine.
If you have serious conditions we recommend you seek professional medical advice.
Are your devices suitable for sensitive skin?
Yes. Our technology is designed with gentle use in mind. However, if you have very sensitive skin or existing conditions, we recommend patch testing and consulting a professional before introducing new devices into your routine.
How long will my device last?
With proper care, Revita Light devices are built to offer long-lasting performance. Our products are made with durable components intended to withstand regular use.
How often should I replace my device?
Most customers enjoy their Revita Light device for several years. Replacement depends on usage, care and personal preference rather than a strict timeline.